Refund policy
Return & Refund Policy
Returns
At Brownie Blue Baby Co., we want you to love every purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return:
Items must be unused, unwashed, and in original condition
Items must be in their original packaging
Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
Worn or used items
Washed items
Final sale or clearance items
Gift cards
Return Process
To start a return, please contact us at:
support@browniebluebabyco.com
Include:
Your order number
Reason for return
Photo (if item is damaged or incorrect)
Once approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged
You received the wrong item
In these cases, we will cover the return shipping cost.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will gladly send a replacement or issue a refund at no extra cost.
Order Changes & Cancellations
Orders can only be canceled or modified within 12 hours of placing the order. After this time, your order may already be in processing.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card provider
Contact your bank
If you still need help, email us at support@browniebluebabyco.com
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: browniebluebabyco@gmail.com
We’re here to help and make things right 🤎💙